Miss Lily
learn english, with heart
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Help centre

How can we help?

A small set of starter guides while we build out the full help index. Can't find what you need? Email support@brightchamps.com — replies within 24 hours.

Search help articles (e.g. "why is my mic not working")
Email support
01
Getting started
  • Installing on Android (Play Store)
  • Joining the iOS waitlist
  • Signing in with phone OTP
  • Your first conversation with Miss Lily
Articles coming soon
02
Voice & microphone
  • Allowing microphone access
  • What to do when the mic shows red
  • Switching between earphones and speaker
  • Background noise tips
Articles coming soon
03
Billing
  • How the Free tier works
  • Upgrading to Plus
  • Cancelling and refunds
  • GST invoices for paid plans
Articles coming soon
04
Privacy
  • Phone OTP and what we store
  • Voice retention and the opt-in toggle
  • Deleting your account
  • DPDP Act 2023 rights
Articles coming soon
05
Characters
  • Why each character behaves differently
  • Switching characters mid-session
  • What characters remember about you
  • Persona boundary policy
Articles coming soon
06
Technical
  • App freezes during practice
  • Slow audio response
  • Offline mode and connectivity
  • Updating to the latest build
Articles coming soon
Still stuck?

Write to us.
We reply within 24 hrs.

A real human in our Bengaluru / Hyderabad team reads every note. Mon to Fri, 9am to 7pm IST. Email support@brightchamps.com. For privacy or data-deletion requests, write to privacy@brightchamps.com.