Cancellation & Refund Policy
Effective: 2026-05-14 · Last updated: 2026-05-14
We want you to feel confident paying for Miss Lily. This page explains exactly how cancellation works, when a refund is due, and how to ask for one. Read it together with our Terms & Conditions.
1. The 7-day free trial
New users get a free trial of Miss Lily Super, currently set to seven (7) days. You will not be charged during the trial. Your first paid debit happens the day the trial ends, unless you cancel before that.
You can cancel at any point during the trial from Settings → Manage subscription → Cancel, or by emailing support@brightchamps.com from your registered email. Cancellation before the trial ends means no charge will be made.
2. How auto-renewal works
Paid subscriptions to Miss Lily Super renew automatically at the start of each billing cycle (monthly or quarterly, depending on the plan you chose). We support two recurring payment methods, both regulated by the Reserve Bank of India (RBI):
- UPI Autopay — a mandate set up on your UPI app (Google Pay, PhonePe, BHIM, etc.). Your bank will send you a pre-debit notification at least 24 hours before each recurring debit, in line with RBI guidelines.
- Card on file (Standing Instruction) — under the RBI’s framework on Recurring Transactions, our payment partner Razorpay stores a tokenised reference to your card. For transactions above ₹15,000, you will be asked to re-authenticate (Additional Factor of Authentication) before the debit is made.
3. Cancelling your subscription
You can cancel auto-renewal at any time. There are three ways:
- In the app: Settings → Manage subscription → Cancel.
- By email to support@brightchamps.com from the email address on your account. Include the word “Cancel subscription” in the subject line so we route it quickly.
- For UPI Autopay, you can also revoke the mandate directly from your UPI app (e.g. Google Pay → Activity → Autopay).
Cancellation stops the next renewal. Your premium access continues until the end of the period you have already paid for — for example, if you cancel mid-cycle on a monthly plan, you keep Super access until the day before the next debit would have happened.
4. When refunds are due
Because Miss Lily is a digital service consumed instantly, refunds are not given for change of mind after the trial ends or for unused days on a plan you cancelled mid-cycle. However, we will refund you in full or pro-rata in any of the following situations:
4.1 Accidental or duplicate charge
If we accidentally charge you twice for the same period, or charge you after you cancelled, we refund the duplicate or post-cancel debit in full.
4.2 Service unavailable for an extended period
If a verified outage prevents you from accessing the paid features for more than 48 consecutive hours during a billing cycle, you can request a pro-rata credit or refund for the affected days.
4.3 Cancellation within 48 hours of the first paid debit
If you cancel within forty-eight (48) hours of your first paid debit (i.e. the first auto-renewal after the trial) and you have not used any premium feature in that window, we will refund the debit in full as a goodwill exception.
4.4 Failed mandate or unauthorised charge
If a charge was made on a mandate you did not authorise, contact us immediately at refunds@brightchamps.com and your bank/UPI app to dispute the debit. We will assist with the chargeback and refund the amount on confirmation.
5. How to request a refund
Email refunds@brightchamps.com from your registered email address with:
- Your account email.
- The Razorpay subscription or payment ID (visible in the in-app receipts and in the email confirmation we sent at purchase).
- The reason for the refund request (one or two sentences is enough).
We acknowledge every refund request within twenty-four (24) hours and make a decision within five (5) working days. Where the request fits one of the cases in Section 4, the refund is initiated to the original payment method through Razorpay within seven (7) working days. Bank, card-network, and UPI clearing times then apply on top — usually a further 3–7 working days.
6. What is not refundable
- Periods during which you actively used premium features (e.g. completed lessons, used voice minutes) after the trial.
- Charges older than ninety (90) days, except where required by law.
- Subscriptions purchased via the Google Play Store — those are governed by Google’s refund policy, not ours.
7. Grievance escalation
If a refund decision feels wrong, escalate to our Grievance Officer:
Souradeep Paul
Email: s.paul@brightchamps.com
Response: 72 hours (first response) / 30 days (resolution)
Unresolved disputes can be escalated to the consumer-grievance cell of the Reserve Bank of India for payment-related matters, or to the National Consumer Helpline (1915) for service-related matters.