Terms & Conditions

Effective: 2026-05-14 · Last updated: 2026-05-14

These Terms govern your use of Miss Lily (“the App”, “we”, “us”, “our”), an English-learning service operated by BrightChamps Tech Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at Banjara Hills, Hyderabad, Telangana 500034, India. By creating an account, installing the App, or using any of its features, you agree to be bound by these Terms.

1. Eligibility & account

You must be at least 13 years of age to use Miss Lily. If you are between 13 and 18, you confirm that a parent or legal guardian has reviewed these Terms and consents to your use of the App on your behalf, as required by the Digital Personal Data Protection Act, 2023 (“DPDP Act”). You agree to provide accurate registration information, keep your login credentials secure, and notify us promptly at support@brightchamps.com if you suspect unauthorised access to your account.

Each account is personal to one user. You may not share your account, sell access to it, or use it on behalf of another person without our written permission.

2. Description of the service

Miss Lily is a digital service that offers spoken-English practice, AI-generated feedback, scenario conversations, and related learning content. The service is delivered through our mobile app and web surfaces. We may introduce new features, modify existing ones, or retire features at our discretion, with reasonable notice for material changes that affect a paid plan.

AI features rely on third-party models (such as those provided by OpenAI, Deepgram, and ElevenLabs). Output is generated probabilistically and may occasionally be inaccurate. Miss Lily is a learning aid; nothing in the App constitutes professional advice (medical, legal, financial, or otherwise).

3. Subscriptions, billing & auto-renewal

Miss Lily offers free access to a subset of features and a paid subscription (“Miss Lily Super”) which unlocks additional content and longer voice-practice minutes. Subscription prices, billing cycles, and renewal terms are shown on the in-app paywall before you confirm purchase.

3.1 Payment processing

Payments are processed by Razorpay Software Private Limited (“Razorpay”), a Reserve Bank of India-authorised payment aggregator. We do not see or store your card number, UPI ID, bank account, or any other payment instrument details. The full Razorpay terms apply to your payment.

3.2 UPI Autopay & card auto-renewal

Paid subscriptions are recurring. By confirming a paid plan you authorise a mandate (UPI Autopay, eMandate, or card-on-file recurring instruction) under the RBI’s framework for recurring transactions. Each upcoming debit is preceded by a pre-debit notification from your bank or UPI app, at least 24 hours in advance, in line with RBI guidelines.

3.3 Cancellation

You can cancel auto-renewal at any time from Settings → Manage subscription, or by emailing support@brightchamps.com. Cancellation stops future renewals; the active period continues until its scheduled end date.

3.4 Refunds

Our refund policy is set out in the Cancellation & Refund Policy page. Where a refund is due under that policy, we initiate it within seven (7) working days to the original payment method; bank/UPI clearing timelines apply on top.

3.5 Taxes

Subscription prices displayed in the App are inclusive of applicable Indian Goods and Services Tax (GST) unless stated otherwise. GST invoices are emailed on request to support@brightchamps.com.

4. Acceptable use

You agree not to:

• Use the App for any unlawful purpose, or in violation of any applicable Indian or international law.
• Upload, transmit, or generate content that is obscene, defamatory, hateful, sexually explicit involving minors, incites violence, or infringes another person’s rights.
• Attempt to reverse-engineer, decompile, or extract the source code of the App, except to the extent expressly permitted by law.
• Scrape, harvest, or otherwise extract content or user data from the App by automated means.
• Circumvent or attempt to circumvent rate limits, paywalls, content protections, or security measures.
• Use the App to develop or train a competing product.
• Share, resell, or sublicense your account or any premium entitlements.

We may suspend or terminate accounts that violate these rules, without refund where the violation is material, and we may report unlawful activity to the appropriate authorities.

5. User content & licence to us

You may speak, type, or otherwise submit content into the App (“User Content”), including voice recordings, transcripts, written answers, and feedback. You retain ownership of your User Content. You grant BrightChamps Tech Private Limited a worldwide, non-exclusive, royalty-free licence to host, process, transmit, transcribe, analyse, and display your User Content solely for the purpose of operating, securing, and improving the App.

We may use de-identified, aggregated learner data (with all personal identifiers removed) to improve speech recognition, feedback quality, and lesson design.

6. Intellectual property

The App, including its lessons, characters, audio, illustrations, scoring algorithms, and trade marks (including “Miss Lily” and related logos), is owned by BrightChamps Tech Private Limited or licensed to it. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for personal, non-commercial learning, subject to these Terms.

7. Privacy

How we collect and use your data is described in our Privacy Policy, which forms part of these Terms. By using the App you consent to the data practices set out there.

8. Disclaimers

The App is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, BrightChamps Tech Private Limited disclaims all warranties, whether express, implied, or statutory, including any warranty of merchantability, fitness for a particular purpose, accuracy of AI output, and non-infringement.

We do not guarantee specific learning outcomes (such as a target TOEFL/IELTS score or a job interview result). Your progress depends on factors outside our control, including your effort, prior proficiency, and access to practice partners.

9. Limitation of liability

To the maximum extent permitted by applicable law, the total aggregate liability of BrightChamps Tech Private Limited arising out of or in connection with the App or these Terms shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim, or ₹2,000, whichever is greater. Neither party shall be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or goodwill, even if advised of the possibility of such damages.

10. Indemnity

You agree to indemnify and hold BrightChamps Tech Private Limited, its officers, directors, employees, and agents harmless from any claim, demand, liability, or expense (including reasonable legal fees) arising out of your breach of these Terms, your User Content, or your misuse of the App.

11. Suspension & termination

We may suspend or terminate your access if we reasonably believe you have breached these Terms, abused the service, or created legal, security, or reputational risk for us or other users. You may stop using the App at any time and may request account deletion as described in our User Data Deletion Policy.

12. Changes to these Terms

We may update these Terms from time to time. If a change is material — for example, a change to subscription terms or to the scope of acceptable use — we will give you at least thirty (30) days’ notice by email or an in-app banner before the new Terms take effect. Continued use after the effective date means you accept the updated Terms.

13. Governing law & jurisdiction

These Terms are governed by the laws of the Republic of India. Subject to clause 14, the courts of Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

14. Grievance redressal

We comply with the grievance-redressal requirements under the Information Technology Act, 2000 and the rules made thereunder, and the DPDP Act, 2023. If you have a complaint about the App or how we handle your data, contact our Grievance Officer:

Souradeep Paul
Grievance Officer & Data Protection Officer
Email: s.paul@brightchamps.com
Response window: 72 hours (first response) / 30 days (resolution)

15. Force majeure

Neither party will be liable for any failure or delay in performance under these Terms caused by events beyond reasonable control — including acts of God, natural disasters, war, civil unrest, government action, network or power failure, or epidemic. During such an event our obligations are suspended for the duration of the event; if it persists for more than thirty (30) consecutive days, either party may terminate the affected subscription, with refund of any pre-paid period not yet used.

16. Severability & waiver

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full effect. Our failure to enforce a right or provision is not a waiver of that right or provision.

17. Contact us

For any other question about these Terms, write to support@brightchamps.com or visit our Contact page.